We accept eligible returns requested within 30 days of delivery.
Return eligibility
To qualify, an item must be unused, in the condition received, and returned with its original packaging, instructions, and included accessories. Proof of purchase is required. Items returned without authorization, used items, and items damaged after delivery may be refused.
Start a return
Use the contact form and include your order number, the item you want to return, and the reason. We will provide the correct return destination and instructions. Do not send a return to the address printed on the parcel unless we specifically direct you to do so.
Return shipping
Customers are responsible for return shipping on preference-based returns. Stillward Coffee covers the reasonable return or replacement cost when an item arrives damaged, incorrect, or materially different from its product description. We do not charge a restocking fee.
Damaged, incorrect, or missing items
Contact us promptly with your order number and a description of the issue. Photos of the item, packaging, and shipping label may be requested so we can resolve the problem. Keep the item and packaging until we provide instructions.
Refunds
We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. Original shipping charges are not refunded on preference-based returns.
Cancellations
Contact us promptly to request a cancellation. We can cancel and refund an order before it enters fulfillment. Once fulfillment begins, the order follows the return process above.